Knowledgebase
How to send and view support tickets
If you want to submit tickets to the HostKnox support team or you want to view existing ones, you can do that from the HostKnox Client Area. To submit a new ticket, after you log into the Client Area either click on the Submit Ticket button that's in the Quick Navigation menu on the right to go directly to the form for sending tickets, or alternatively click on the button My Support Tickets in the blue menu at the top and then on the page that opens click on the Submit Ticket button. In both cases the form for sending tickets will be shown.
On the page that opens you have to select the support department: Technical Support, Free Script Installation or Free Website Transfer. On the following page you'll see the actual form for submitting tickets. Type the subject in the respective field, select the urgency and from the Related Services drop-down menu select the site/account to which the problem is related. Then in the text area type the text of the ticket and click on the Submit button. Optionally, you can also attach an image to the ticket using the Browse button (just under the text area).
To view any of the tickets that you've submitted, to read the replies of the support team and to send replies yourself, in the Client Area click on the button My Support Tickets in the blue menu at the top. On the page that opens you'll see a table with the existing tickets. Click on the subject of a ticket to view its content and replies; on the same page there's a form for sending a reply. Just type the text in the text area and click on the Submit button.
The replies of the support team are also sent to your email address. You can reply to these replies either from the email address or from the Client Area. New tickets can be submitted only from the Client Area.
For screenshots and some more details you can check out the tutorial on how to submit and manage tickets.
You can also check out the other tutorials related to the Client Area (or the respective shorter article versions):
- How to access and use the HostKnox Client Area
- How to edit your personal information, change your password and add contacts and sub-accounts
- How to order web products and services
- How to manage your HostKnox hosting services
- How to manage your domains
- How to manage your invoices and renew your HostKnox hosting accounts